Residential Life Manager, San Francisco

ABOUT MINERVA UNIVERSITY

Minerva University is a highly selective four-year institution challenging the traditional approach to higher education. Minerva has been intentionally designed -- combining a reinvented curriculum, rigorous academic standards, cutting-edge technology, and an immersive global experience to prepare the most motivated students in the world to solve complex challenges. Students develop both academically and as culturally dexterous individuals, interacting with classmates from more than 40 different countries.

Minerva undergraduate students come from all over the world to spend their first year in residence in San Francisco, and then live and study in a different major world city every semester thereafter: Seoul, Hyderabad, Berlin, Buenos Aires, London, and Taipei. These rich international experiences provide students with deep global understanding and skills.

ABOUT STUDENT LIFE

The Student Life team oversees the growth and development of students outside the classroom. Student Life staff members work within and across teams focused on residential life and Minerva community development, civic engagement and cultural immersion, mental health and wellbeing, and professional development of students to prepare them for post-graduation employment or graduate and professional school. These teams are unified by a shared goal of providing and/or supporting opportunities for integrated learning for our diverse and global student community.

ROLE & RESPONSIBILITIES

The Residential Life Manager will lead student community building, bringing a passion and wealth of knowledge and experience for connecting students of diverse backgrounds to create a community mutually shaped to meet each member's needs; where students are both self-determining and interdependent. As one of the most connected roles to students, the Residential Life will live in the residence hall with students from over 40 countries, fostering close relationships and providing the support and resources for students to thrive. The Residential Life Manager is a culturally dexterous and globally-minded individual who understands the importance of engaging deeply across differences.

Directly reporting to the Global Director of Student Life, the Residential Life Manager acts as an integral member of the Student Life Team in San Francisco. The Residential Life Manager supports all community activities in the city and provides an immersive and supportive environment for students during their first year at Minerva. The role is a full-time salaried, live-in position.

The Residential Life Manager will have the following core responsibilities:

Community Development

Oversee the Residential Assistant (RA) team, including recruiting, hiring, and training during summer, in addition to running the weekly team and 1:1 meetings.
Create a culturally affirming environment for students that respects and celebrates the diversity of their identities, experiences, and cultural practices.
Oversee the live-in Graduate Assistant (GA), who reports to the Residential Life Manager.
Through daily interactions support students in their development across five learning outcomes - Professional Development, Interpersonal Engagement, Self-Management & Wellness, Intercultural Competence, and Civic Responsibilities
Be familiar with student conduct policies and procedures. Oversee the Informal Conduct Policy as outlined in the Student Handbook and escalate conduct issues as necessary to the Global Director of Student Life.
Attend and contribute to Community Care Initiative meetings. Provide direct student support that assures the wellness and safety of the community.
Serve as a primary responder for in-residence concerns and response

Residence Hall & Operations

Oversee and manage the common room areas, including reservations for the specific common areas of the residential complex.
Oversee check-ins and check-outs at the start and end of each semester
Oversee compliance with building regulations.
Assist with summer housing operations, residence hall oversight, and planning for the academic year during the summer months.
Collaborate with the Residence Hall Manager and communicate effectively to ensure the residence hall meets the needs of the student residents.

San Francisco Student Life Team Member

Recruit and supervise assigned student interns
Live in the residence hall and act as a day-to-day resource for students during normal business hours. Hold the emergency phone Monday - Thursday, weekly, to respond to and triage unexpected and serious incidents effectively.
Hold the emergency phone on a rotating weekend basis, once every five weekends from Fri - Sun to respond to and triage unexpected and serious incidents effectively.
While holding the emergency phone, on-duty staff must remain in the Greater 9-County Bay Area to respond to emergencies. All emergency response staff will receive training to effectively respond to student emergencies.
Attend weekly team meetings, one-on-ones, and other recurring meetings.

Other duties as assigned by the Directors of Student Life & Operations, SF

YOU POSSESS...

Comfort speaking in front of 100+ people
Experience living abroad in international, multicultural settings with individuals from diverse backgrounds
Empathy, understanding, and patience in dealing with diverse perspectives
Expert project management skills; able to set and follow through on timelines, move a cross-functional team through a shared production process, and anticipate needs to preemptively eliminate any roadblocks to achieving the goals
Proactive problem-solving skills with attention to detail
A commitment to inclusion and embracing diversity
Experience providing support to a highly diverse and international student community; interest skills and values related to culturally inclusive practices; deep awareness of intercultural dynamics
A demonstrated ability to work well in small teams
Skills in program design and facilitation
Strong organizational skills, with an ability to manage multiple projects at once
The ability to live in the residence hall with students
Experience with various digital tools and platforms for event production and project management (e.g. Zoom, Asana, SpatialChat, Mural, Google Suite)
Excellent interpersonal skills with a passion for student development in multicultural environments

MINIMUM QUALIFICATIONS

Bachelor’s degree (or equivalent) in an appropriate field.
1-3 years’ professional experience in community development within an international student higher education setting
Excellent communication skills (both written and verbal)
Experience with supporting a diverse student community in challenges related to health, safety, and intercultural communication
Citizen of the United States, or in possession of valid work authorization documents.
Skilled in building intercultural competence.

APPLICATION PROCESS

Applications received by April 18 will receive priority consideration.

Candidates will need include a Resume, Cover Letter, and responses to the following Supplemental Questions:

What excites you about this specific role and Minerva Student Life Department?
What are issues which might arise among a globally diverse student body and what proactive measures may help to mitigate such issues?
What contributions do you hope to bring to this role?
What changes do you foresee in this role compared to your previous role (if applicable)?

Minerva is an equal opportunity employer and does not discriminate on the basis of race, color, creed, gender, religion, marital status, registered domestic partner status, age, national origin or ancestry, sexual orientation, gender identity, physical or mental disability, or any other consideration made unlawful by federal, state, or local law.